Returns

Folia will only accept a return, exchanges or refund if the products are returned in their original packaging and condition within 30 days of purchase. 

All shipping cost for returns are the responsibility of the customer. We recommend using a tracked service to return the goods. 

Please email hello@foliabody.com.au with your order number to start the returns process.

Returns requirements                   

  • Must include proof of purchase
  • Merchandise must be returned within 30 days of customer receiving the order
  • Mitt must not be unused, unwashed, unstained, and unperfumed
  • Product and packaging must be returned in there original condition 
  • Faulty returns need to be notified to our office for approval prior return
  • All shipping cost for returns are the responsibility of the customer. We recommend using a tracked service to return the goods. 

Exceptions / non-returnable items 

Unfortunately, we cannot accept the returns on sale items or gift cards. We also do not accept change of mind returns if the product has been used.

Refunds

If your refund is successful will notify you via email once your return has been received and approved. 

If approved the refund will be processed to original method of payment.