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We can't wait for you to experience silky smooth skin!
Australian Shipping
- Express Shipping: $5.00 flat rate (1-4 business days)
- Free Shipping: Save on shipping when you buy 2+ mitts – treat yourself to the complete collection!
How We Ship Your Order
Your Folia Body mitts are lovingly dispatched within 24 hours from our Melbourne warehouse (Monday to Friday, AEST). We partner with Australia Post to ensure your silk mitts arrive safely and swiftly.
Order Cut-off: Orders placed before 2pm AEST on business days are dispatched the same day. Weekend orders start their journey on Monday.
Delivery Details
What if I'm not home?
No worries! Australia Post will leave a card for collection at your local post office, or safely leave your package if you've given them authority to do so.
PO Boxes & Parcel Lockers
Yes, we deliver to PO Boxes and Parcel Lockers – perfect for keeping your skincare routine on track wherever you are.
Rural & Remote Areas
We ship Australia-wide! Remote areas may take an extra 1-2 business days, but we promise your silk mitts are worth the wait.
Your Package
Your mitts arrive in discreet, eco-friendly packaging that protects your precious silk during transit. Because we believe in sustainability inside and out!
International Shipping
Shopping from outside Australia? We ship worldwide! Visit your local Folia Body site or contact us at support.au@foliabody.com for international rates and delivery times.
Shopping from Australia?
For accurate pricing in AUD and local shipping rates, please complete your purchase at foliabody.com.au or foliabody.au.
Questions about shipping? We're here to help! Drop us a message at support.au@foliabody.com and our friendly team will sort you out.
Your skin transformation is just a few days away!
30-Day Money-Back Guarantee
We're so confident you'll love your Folia Body mitt that we offer a 30-day money-back guarantee. If your skin isn't feeling as buttery soft as promised, simply reach out to us at support.au@foliabody.com with your order details, and we'll happily process your refund. No complicated forms, no hassles – just our commitment to your satisfaction and glowing skin.
Change of Mind Returns
Changed your mind? We understand. Simply email us at support.au@foliabody.com with your order number and we'll help you right away. If your mitt hasn't shipped yet, we'll cancel and refund your order immediately. If it's already on its way to you, just send it back unopened within 30 days of delivery (return shipping is on you), and we'll process your refund as soon as it arrives back at our Melbourne warehouse.
Damaged or Faulty Items
Your mitt should arrive in perfect condition, ready to reveal your smoothest skin. If your package has had a rough journey, we'll make it right. Email us at support.au@foliabody.com with:
- Your order number
- A photo of the damage
- A brief description of the issue
We'll arrange a replacement or full refund straight away – because nothing should stand between you and your skincare ritual.
Our friendly team is here to ensure you have the best experience with Folia Body. Don't hesitate to reach out at support.au@foliabody.com – we typically respond within one business day and are always happy to help.
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